Return & Refund Policy

At GLAMAWAY, we provide rental services for travel-compatible hair styling tools. Because our products are reserved specifically for your selected travel dates, our return and refund policy is designed around rental bookings rather than traditional product purchases.

Rental Cancellations

If you need to cancel your rental, please contact us as soon as possible.

• Cancellations requested more than 10 days before the rental start date are eligible for a full refund.

• Cancellations requested within 10 days of the rental start date will be subject to a partial refund depending on whether your rental has already been prepared or shipped.

• Once your rental has shipped, cancellations are no longer eligible for a refund.

Early Returns

If you return your rental before the end of your reserved rental period, no partial refund will be issued.

Your rental fee covers the reserved rental period, as the tool has been held exclusively for your booking dates.

Rental Returns

A prepaid return label is included with every rental.

Once your rental period is complete, you must return the tool using the provided packaging and prepaid return label.

A 1 day return grace period is included after your final rental date.

For example, if your rental ends on July 20, your rental must be shipped back by July 21.

If your rental is not shipped back within the return grace period, additional late fees may apply.

Security Deposit

A $550 CAD refundable security deposit is collected at checkout for every rental.

The security deposit helps protect against:

• Lost or stolen equipment

• Damage beyond normal wear and tear

• Missing attachments or accessories

• Late returns

• Failure to return the rental

Your security deposit will be refunded after your rental has been returned and inspected, provided there are no applicable charges.

Damaged, Missing, or Lost Items

Every GLAMAWAY rental is inspected before shipment to ensure it is clean, functional, and ready for use.

If your rental arrives damaged or is not functioning properly, please contact us within 24 hours of delivery with photos and details so we can assist.

You are responsible for any damage caused by misuse, improper handling, incorrect voltage use, loss, theft, or missing rental items.

Charges may apply for:

• Damage beyond normal wear and tear

• Missing attachments, accessories, or packaging

• Lost or unreturned equipment

• Repairs required due to misuse

Shipping Issues

GLAMAWAY carefully prepares each rental before shipment. While we cannot control carrier delays, we will work with you to help resolve any delivery issues.

We strongly recommend selecting rental dates that allow enough time for delivery before your departure.

Questions

If you have any questions about your rental, cancellation, or return, please contact us at: hello@glamawayrentals.com